1. Identify what is affected.
Note what you were trying to do, when the problem started and any message shown. Say whether it affects sign-in, a document or a payment. This page helps you get support; it does not provide a live incident feed.
SERVICE INFORMATION
Something is not working as expected?
Having trouble signing in, finding a document or following a payment? Find the checks that help and contact our team with the details they need.
Check a payment before trying again.
Before trying a payment again, check its status and reference. Contact support with that reference if you need help confirming what happened.
Get help with your account.
Sign in and describe the task, when the issue started and any message shown. For a missing payslip or employment record, your employer’s team can check the source information.
Get help